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Warranty

Our warranty covers all defects in materials and workmanship. It does not cover damages through improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.)

Warranty period varies between products and can be found inside the product package. The warranty period begins from the date of purchase unless otherwise noted. This limited warranty is available only to the original purchaser and is valid in the United States and Canada only. Proof of purchase may be requested for warranty claim. JOOLA’s liability is limited to the repair or replacement, at its discretion of any defect and does not include any liability for indirect, incidental or consequential damage of any kind.

Important note on shipped tables: customers should refuse delivery of any items that appear to be damaged. Returns, refunds, or exchanges may not be accepted once an item is signed for and delivery accepted.  

Pickleball Paddle Limited Warranty

Sport Squad, Inc. (“JOOLA”) Limited Manufacturer Warranty for USA and CANADA ONLY. Registration on JOOLA.ca is required within 14 days of purchase to be eligible for the warranty policy.

JOOLA warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions FOR A PERIOD OF 6 MONTHS FROM THE DATE OF RECEIPT ON ORIGINAL PURCHASE* in the United States and Canada. Warranty is non-transferable and only valid to the original purchaser. Warranty does not apply to replacement paddles.

What JOOLA Covers

This warranty covers all manufacturer defects, missing parts, and workmanship.

If during the Limited Warranty period, any part or component of the product is found to be defective, JOOLA will, at their own discretion:

  • Replace the defective part or product with a new part or product (either the same model or of equivalent value).
  • If purchased from an authorized retailer, please follow the retailers return/exchange policy prior to reaching out to JOOLA customer service. JOOLA’s obligation to replace or exchange the part or product, shall not exceed the amount of the original purchase price of the product. JOOLA is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.

What is Not Covered

  • Normal wear and tear, damage through improper usage, negligence, acts of nature, or accident (including failure to follow the instructions supplied with the product).
  • Fading of graphics.
  • Used in commercial applications or rentals.
  • Modified or repaired by anyone not authorized by JOOLA.
  • Purchasing from a non-authorized JOOLA dealer or purchasing in used condition.
  • Not being the original purchaser.

*(If any of the above occurs, please still contact us and we will see what we can do to help you.)

Paddle Registration

  • If you purchased your paddle directly from JOOLA.ca, you do not have to register your paddle. It was automatically registered at the time of purchase.
  • If you purchased your paddle via an JOOLA Authorized Dealer you must register your paddle on JOOLA.ca.
  • Registration is required to have your paddle covered by the limited warranty policy.

Submit a Warranty Claim:

  • Product must be registered prior to filing a warranty claim.
  • You must include THE ORIGINAL COPY OF YOUR SALES RECEIPT.
  • You must submit a Customer Service Case through our case portal located on the Returns & Exchanges page to notify the company of the nature of the problem.
  • Please include your name, address, daytime telephone number, model number of the product, and a description of the problem.
  • Customer is responsible for shipping the paddle back to JOOLA Canada to validate the warranty claim.
File Warranty Claim

Contact Us

Please fill out the above form to submit a warranty claim for your product. If there is anything else we can assist you with, please contact us by submitting an inquiry.

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