All orders over CA$100, excluding taxes and handling fees, are eligible for free shipping within Mainland Canada. If free shipping is chosen at checkout, we reserve the right to pick the best method to deliver your order.

SHIPPING TIME

Note: Shipping terms vary depending on location and shipping option selected.

– Standard shipping is 3-7 days plus an additional 1-3 business days for processing.

– Express shipping is 1-3 business days (not available for PO Box, APO, or FPO addresses), plus an additional 2 business days for processing.

After your order is shipped, you will receive an email with your tracking information.

ORDER CONSIDERATIONS
*Shipping times may vary during high volume order periods

If your order has not shipped after 3 business days, you will be contacted by JOOLA Canada to address the delay. Some possible causes of delay:

• We are experiencing higher order volume during this time
• Item(s) in your order may be on backorder in the next 72 hours
• Item(s) in your order may be out of stock due to high demand
• Shipping address out of delivery range
• A payment issue may have occurred while placing the order

For questions or assistance, please contact us. For carrier-specific questions, please reach out to the carrier directly.